Frequently asked questions

Add products to your cart, go to checkout and follow the steps. You'll receive an order confirmation by e-mail. No account needed — but signing in makes future orders faster.

Yes. Choose in-store pickup at checkout and collect from any of our 9 stores across Latvia, free of charge — usually the same day for in-stock items.

If your order hasn't shipped yet, contact us at efans@fans.lv or +371 20110013 and we'll help change or cancel it.

Check your spam folder first. If it's still missing, message us with your name and the products — we'll resend it.

In-stock orders ship within 1–3 business days. You'll get a tracking link as soon as your parcel is on its way.

Delivery cost depends on the courier and cart size and is shown at checkout. In-store pickup is always free.

Omniva parcel lockers, DPD, and courier delivery to your door — pick whichever suits you at checkout.

We deliver across Latvia as standard. For deliveries abroad, contact us before ordering and we'll arrange a quote.

You have 14 days to return an unused item in its original packaging for a refund. Some hygiene and made-to-order items are excluded.

Contact us to start a return, pack the item securely and send it back or bring it to any store. We refund to your original payment method once received.

As an official dealer, all products carry full manufacturer warranty. Bring it to any store or contact us and we'll handle the repair or replacement.

Warranty length depends on the manufacturer and product — typically 2 years. Check the product page or ask our team.

Cards, bank links and secure online payment. In store you can also pay by card or cash.

With ESTO 6 or Inbank you can split your purchase into 3 or 6 equal parts with no interest or fees. For a longer term, choose hire purchase — with Inbank up to 72 months. 0 € down payment; choose the option at checkout and get a decision in a couple of minutes. For products discounted more than 20 %, only ESTO 6 and hire purchase are available.

Yes. Payments are processed through secure, encrypted providers — we never see or store your card details.

Absolutely. Enter your company details at checkout, or contact us for a proforma invoice.

Bring your gear to any store with a workshop, or contact the store to book a slot. We'll advise on timing and cost up front.

Yes — we're an official Bosch e-Bike service. Certified technicians handle diagnostics, software and repairs.

It depends on the work needed. We always give you an estimate before starting, so there are no surprises.

Every bike we sell is assembled and ready to ride. Bought elsewhere? We can assemble and tune it for you too.

Always. FANS is an official dealer for every brand we carry — genuine products with full warranty, never grey imports.

Each product page includes sizing guidance. Not sure? Message us or visit a store — our staff ride, ski and play, so they know the gear.

Yes, FANS gift cards work online and in every store — a safe bet for any active person.

Many popular items are restocked. Contact us with the product and we'll let you know availability or suggest an alternative.