These Terms and Conditions apply to the use of the www.fans.lv online store and to purchases made through the FANS PROSPORT online store.
The online store www.fans.lv (hereinafter – the Online Store) is owned and operated by:
SIA “Aqua Pro”
Registration No.: 40103152891
VAT No.: LV40103152891
Address: Garozes iela 1, Rīga, LV-1004, Latvia
FANS PROSPORT physical stores are operated by:
SIA “Aqua Pro”
Registration No.: 40103152891
VAT No.: LV40103152891
Address: Garozes iela 1, Rīga, LV-1004, Latvia
and
SIA “Multisport”
Registration No.: 40003682165
VAT No.: LV40003682165
Address: Garozes iela 1, Rīga, LV-1004, Latvia
hereinafter collectively referred to, where applicable, as FANS or the Seller.
For purchases made through www.fans.lv, the seller and contracting party is SIA “Aqua Pro”. For purchases made in a FANS PROSPORT physical store, the seller is the legal entity indicated on the respective receipt or other purchase document.
By placing an order through www.fans.lv, the purchaser confirms that they have read and agree to these Terms and Conditions.
The version of the Terms and Conditions in force at the time the order is placed applies to that order.
Use of the Online Store
Use of www.fans.lv does not grant the user any ownership rights to the content of the Online Store.
Unless otherwise stated, the content, product descriptions, texts and other materials published on www.fans.lv belong to SIA “Aqua Pro” or are used with the permission of the respective rights holder. Content may not be copied, reproduced, republished or otherwise used without the permission of the relevant rights holder, except where permitted by law.
Validity of the contract of sale, product and price information
These Terms and Conditions apply to purchases of goods from the Online Store.
When the purchaser places an order and the order is accepted, a distance contract is concluded between the purchaser and SIA “Aqua Pro”.
Product prices are displayed next to the respective products.
All prices are indicated in euros (EUR) and include value added tax (VAT), unless expressly stated otherwise.
Delivery costs are not included in the product price unless specifically indicated. The applicable delivery cost depends on the selected delivery method and destination and is displayed before the order is confirmed.
Prices and promotional offers available on www.fans.lv may differ from prices and promotions available in FANS PROSPORT physical stores.
Product information, including the main characteristics of the product, is provided on the respective product page.
FANS makes reasonable efforts to ensure that product descriptions, specifications, prices and images are accurate. Product images are illustrative and may differ slightly from the actual product, including in colour, packaging or other minor visual details.
If additional information about a product is required before placing an order, the purchaser may contact FANS:
E-mail: efans@fans.lv
Phone: +371 20110013
Actual product availability may occasionally differ from the availability shown on www.fans.lv.
If an ordered product is unavailable or is not available in the quantity ordered, FANS will inform the purchaser as soon as possible and may offer an equivalent or similar product.
The purchaser is not required to accept an alternative product. If no alternative is agreed, the unavailable product or order will be cancelled and any amount already paid for it will be refunded.
Ownership of goods purchased through the Online Store passes to the purchaser once the goods have been paid for in full.
Placing an order
Orders may be placed:
- through www.fans.lv;
- by phone at +371 20110013;
- by e-mail at efans@fans.lv, where applicable.
Purchases through www.fans.lv may be made either by creating a customer account or without registration, where these options are available.
To place an order through the Online Store, add the desired products to the shopping cart, provide the required information and select an available delivery and payment method.
Before confirming the order, the purchaser is shown the total amount payable, including applicable delivery costs.
After placing an order, the purchaser receives an order confirmation at the e-mail address provided during checkout.
If necessary, FANS may contact the purchaser regarding product availability, payment, delivery details or other information required to fulfil the order.
Payment
Available payment methods are displayed during checkout and may include:
- Visa and Mastercard payment cards;
- Apple Pay and Google Pay;
- internet bank payments / payment initiation through supported banks;
- payment upon collection at a FANS PROSPORT store using the payment methods available at the respective store;
- bank transfer based on an invoice issued by SIA “Aqua Pro”;
- financing or leasing solutions, where available.
Online payments are processed using payment solutions provided by “Swedbank” AS.
For manually issued invoices, payment may be made to:
SIA “Aqua Pro”
AS Swedbank
IBAN: LV16HABA0551040339701
The payment term for a manually issued invoice is 3 days, unless otherwise specified on the invoice.
When a financing or leasing solution is used, the applicable financing provider's terms and conditions also apply. Where documents must be signed by the lessee, they may only be signed by that person.
When online payments are processed through Swedbank payment solutions, the information necessary for processing the payment is transferred to “Swedbank” AS as the payment service provider.
When using an internet bank payment, the purchaser should complete the payment and return to the Online Store when prompted after completing the transaction.
If FANS cannot fulfil an order because a product is unavailable or for another justified reason, the purchaser will be informed as soon as possible.
Any payment received for goods that cannot be supplied will be refunded without undue delay and no later than within 14 days. Where the entire order is cancelled, the applicable delivery cost paid by the purchaser will also be refunded.
Financing may be available through ESTO, Inbank and KLIX for selected purchases. Available financing periods and conditions are displayed when the financing option is selected. The financing provider's own terms, eligibility requirements and approval process apply.
Shipment
Goods are delivered to the destinations and using the delivery methods available during checkout.
Available delivery methods may include courier delivery, Venipak or Omniva parcel locker delivery and collection from a selected FANS PROSPORT store.
The purchaser bears the delivery cost unless free delivery or another promotional delivery offer applies.
The applicable delivery cost is displayed before the order is confirmed.
Products that are in stock are generally prepared for dispatch within 1–3 business days. The estimated delivery time applicable to the selected delivery method is displayed during checkout.
Where payment upon collection is available, the product may be reserved for 24 hours after the customer is notified that the order is ready. Where a product must be transferred from another FANS location, prepayment may be required and preparation for collection may take 1–5 business days.
Delivery times may differ for products supplied from external warehouses, special-order products, oversized goods or deliveries outside Latvia.
FANS staff may contact the purchaser where additional delivery information is required.
Oversized products and products weighing more than 30 kg are delivered to the entrance of the respective building unless otherwise agreed. Carrying the product inside the building, upstairs or into an apartment is not included unless separately arranged.
Where a product is unavailable from stock or delivery is delayed due to supplier availability, seasonal demand or other exceptional circumstances, delivery may take up to 30 days from order confirmation unless another period is agreed with the purchaser.
More detailed information about delivery methods, delivery times, prices and store collection is available in the FANS Shipping Policy.
Receiving an order
Upon receiving an order, the purchaser should check that the goods correspond to the order and visually inspect the goods and packaging for obvious damage.
If an incorrect product has been delivered or visible damage to the product or packaging is discovered, the purchaser should notify FANS as soon as possible, preferably within 2 business days:
E-mail: efans@fans.lv
Phone: +371 20110013
Prompt notification enables FANS to investigate transport-related issues and arrange a solution more quickly.
Failure to notify FANS within this period does not limit the purchaser's statutory rights regarding goods that do not conform to the contract.
Where an incorrect or damaged product has been delivered due to circumstances for which FANS is responsible, the parties may agree on an appropriate solution, including:
- keeping the product with an appropriate reduction in price or other agreed compensation;
- replacement with the correct product;
- repair, where appropriate;
- cancellation of the respective purchase and refund.
Where goods must be returned because FANS delivered an incorrect or non-conforming product, the reasonable cost of returning the goods is borne by FANS.
Right of withdrawal
A consumer who purchases goods through the Online Store has the right to withdraw from the distance contract within 14 days without giving a reason, except where an exception provided by law applies.
The withdrawal period generally expires 14 days after the day on which the consumer, or a third party indicated by the consumer other than the carrier, obtains possession of the goods.
If several goods ordered as part of one order are delivered separately, the withdrawal period begins when the last product is received.
The statutory right of withdrawal applies to consumers and does not apply to purchasers who are legal persons.
To exercise the right of withdrawal, the consumer must inform FANS of their decision to withdraw from the contract before the withdrawal period expires.
Notification may be sent to: efans@fans.lv
The consumer may also use the FANS withdrawal form
Use of the withdrawal form is not mandatory. A clear statement informing FANS of the decision to withdraw from the contract is sufficient.
The goods must be returned without undue delay and no later than 14 days after notifying FANS of the withdrawal.
Goods may be returned by courier or delivered in person to:
SIA “Aqua Pro”
Garozes iela 1
Rīga, LV-1004
Latvia
Returns may be delivered on business days from 10:00 to 18:00.
The purchaser must ensure that returned goods are appropriately packaged for transportation.
The direct cost of returning goods under the right of withdrawal is borne by the purchaser unless FANS has expressly agreed otherwise.
Where goods are returned because FANS delivered an incorrect, defective or otherwise non-conforming product for which FANS is responsible, the applicable return costs are borne by FANS.
During the withdrawal period, the consumer may inspect and test the product only to the extent necessary to establish its nature, characteristics and functioning, in the same way as would normally be permitted in a physical store.
The consumer is responsible for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
FANS will refund payments received under the respective contract, including the cost of the least expensive standard delivery method offered by FANS, without undue delay and no later than 14 days after being informed of the consumer's decision to withdraw.
If the consumer selected a delivery method that was more expensive than the least expensive standard delivery method offered by FANS, the additional delivery cost is not refunded.
FANS may withhold the refund until the returned goods have been received or until the consumer provides evidence that the goods have been sent back, whichever occurs first.
Refunds are made using the same payment method used for the original transaction unless FANS and the consumer expressly agree otherwise.
The statutory 14-day right of withdrawal applies to distance purchases and does not apply to purchases made directly in FANS PROSPORT physical stores.
Returns or exchanges of non-defective products purchased in a physical store may be accepted according to the respective FANS PROSPORT store's voluntary return or exchange policy. This does not affect statutory rights regarding defective or non-conforming products.
The right of withdrawal does not apply in cases provided by applicable law, including where:
- a product has been manufactured according to the consumer's specifications or is clearly personalised;
- sealed goods that are unsuitable for return for health protection or hygiene reasons have been unsealed after delivery;
- goods, because of their nature, have become inseparably mixed with other items after delivery;
- another statutory exception to the right of withdrawal applies.
Defective or non-conforming goods
FANS is responsible for ensuring that goods sold to consumers comply with the applicable contract and consumer protection legislation.
A consumer has the right to submit a claim concerning goods that do not conform to the contract within two years from the date of delivery.
The consumer must submit a claim regarding discovered non-conformity within the period prescribed by applicable law.
Claims may be submitted by contacting FANS:
E-mail: efans@fans.lv
Phone: +371 20110013
FANS may request proof of purchase and other information reasonably necessary to assess the claim.
Where goods do not conform to the contract and FANS is responsible for the non-conformity, the consumer is entitled to the remedies provided by applicable law.
Depending on the circumstances, these may include:
- repair of the product;
- replacement of the product;
- an appropriate reduction in price;
- termination of the contract and refund where the conditions provided by law are met.
FANS is not responsible for defects or damage arising after delivery because of circumstances for which FANS is not responsible, including improper use, accidental damage, improper transportation by the purchaser, failure to follow the manufacturer's instructions or normal wear and tear.
These provisions do not limit the consumer's statutory rights where the product did not conform to the contract at the time of delivery.
Manufacturer's warranty and service
Products sold by FANS may be covered by a manufacturer's commercial warranty.
The duration and conditions of the manufacturer's warranty may differ depending on the product and manufacturer.
Information regarding the applicable warranty may be provided:
- in the product description;
- in the warranty documentation supplied with the product;
- in the manufacturer's documentation;
- by a FANS customer consultant.
A manufacturer's commercial warranty is additional to the consumer's statutory rights and does not replace or restrict those rights.
Where applicable, warranty and service claims may be handled through FANS PROSPORT service centres.
A purchase document and, where issued, a warranty card may be required when submitting a manufacturer's warranty claim.
The manufacturer's warranty conditions may not apply where damage has resulted from circumstances excluded by the respective manufacturer's warranty, including where:
- warranty seals or serial numbers have been damaged or removed;
- the product has not been used for its intended purpose;
- the product has not been operated or maintained according to the user manual;
- damage has been caused by impacts, water, moisture, foreign objects or other improper use;
- damage has resulted from unsuitable power supply or other external factors;
- unauthorised or unqualified repairs or modifications have been carried out;
- the issue results from normal wear and tear;
- non-approved accessories, spare parts or other components have been used;
- the product has been used for professional or manufacturing purposes where it is not designed for such use;
- damage has resulted from improper transportation;
- mandatory maintenance specified by the manufacturer has not been carried out.
For products requiring regular servicing or maintenance, including bicycles, the purchaser must follow the maintenance requirements stated in the product instructions, warranty documentation or technical documentation.
The exact manufacturer's warranty conditions applicable to a particular product take precedence over this general summary.
Direct marketing and processing of personal data
FANS processes personal data necessary to process orders, arrange payments and deliveries, provide customer service, administer returns and claims, fulfil legal obligations and operate the Online Store.
Where necessary for fulfilment of an order, personal data may be transferred to service providers involved in processing the order, including payment providers, delivery companies and financing providers.
Detailed information about the processing of personal data is available in the FANS Privacy Policy.
FANS sends newsletters, promotional offers and other direct marketing communications where the recipient has provided the necessary consent or another lawful basis for such communication applies.
The recipient may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the respective communication or by contacting: efans@fans.lv
The use of cookies and similar technologies is described in the Cookie Policy.
Security of the Online Store
FANS uses appropriate technical and organisational security measures to protect information transmitted through the Online Store.
www.fans.lv uses an encrypted connection to protect information exchanged between the purchaser's device and the Online Store.
Online payments are processed using Swedbank payment solutions. Payment information is processed in accordance with the applicable security requirements of the payment service provider. FANS does not receive or store complete payment card details where such information is processed directly by the payment service provider.
Settlement of disputes
FANS and the purchaser will first attempt to resolve any disagreement or complaint through mutual communication and agreement.
Complaints may be submitted to:
SIA “Aqua Pro”
Garozes iela 1
Rīga, LV-1004
Latvia
E-mail: efans@fans.lv
Phone: +371 20110013
A written complaint should include:
- the purchaser's name, surname and contact details;
- the date of the complaint;
- information identifying the relevant purchase;
- a description of the issue;
- the purchaser's requested solution and its justification.
Copies of documents confirming the transaction and other documents supporting the complaint should be attached where applicable.
FANS will provide a written response to a consumer's written complaint within 15 business days from the date of receipt, unless an agreement on the consumer's claim has already been reached within that period.
If, for objective reasons, a response cannot be provided within 15 business days, FANS will inform the consumer in writing of the reason for the delay and indicate a reasonable period within which the response will be provided.
If the dispute cannot be resolved by agreement, the consumer may contact the Consumer Rights Protection Centre of Latvia for assistance.
Where applicable, the consumer may also apply to:
- a competent out-of-court consumer dispute resolution body;
- the Consumer Dispute Resolution Commission;
- a competent court.
Other provisions
These Terms and Conditions are governed by the laws of the Republic of Latvia.
Nothing in these Terms and Conditions limits any mandatory rights granted to consumers under applicable law.
FANS reserves the right to amend these Terms and Conditions where necessary, including due to changes in the Online Store, services or applicable legal requirements.
Amendments do not affect orders concluded before the amended Terms and Conditions entered into force. The version of the Terms and Conditions applicable at the time the order was placed continues to apply to that order.