Privacy policy

1. General provisions

1.1. This Privacy Policy explains how personal data is collected, used, stored and otherwise processed in connection with the FANS PROSPORT website and online store at www.fans.lv, as well as, where applicable, FANS PROSPORT physical stores and related customer services.

1.2. The owner and operator of the www.fans.lv Online Store and the controller of personal data processed in connection with purchases and use of the Online Store is:

SIA “Aqua Pro”
Registration No.: 40103152891
VAT No.: LV40103152891
Address: Garozes iela 1, Rīga, LV-1004, Latvia
E-mail: efans@fans.lv
Phone: +371 20110013

1.3. FANS PROSPORT physical stores are operated by:

SIA “Aqua Pro”
Registration No.: 40103152891
VAT No.: LV40103152891
Address: Garozes iela 1, Rīga, LV-1004, Latvia

and

SIA “Multisport”
Registration No.: 40003682165
VAT No.: LV40003682165
Address: Garozes iela 1, Rīga, LV-1004, Latvia

1.4. Where personal data is provided directly in a FANS PROSPORT physical store, the controller of that particular processing is the legal entity operating the respective store and identified on the purchase document or other relevant documentation, unless otherwise stated.

1.5. For the purposes of this Privacy Policy, a data subject means a customer, website visitor, newsletter subscriber or another natural person whose personal data is processed by FANS.

1.6. FANS processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), the Physical Persons Data Processing Law of the Republic of Latvia and other applicable Latvian and European Union legislation.

1.7. FANS processes personal data lawfully, fairly and transparently and takes appropriate measures to ensure that personal data is accurate, secure and processed only to the extent necessary for the relevant purpose.

2. How personal data is collected

2.1. FANS may obtain personal data directly from the data subject, including when the person:

  • places an order at www.fans.lv;
  • creates or uses a customer account;
  • purchases goods or services in a FANS PROSPORT physical store;
  • contacts FANS by e-mail, phone or another communication channel;
  • submits a return, complaint, warranty or service request;
  • applies for a financing or leasing solution;
  • subscribes to newsletters or other marketing communications;
  • participates in a promotion, campaign or other activity organised by FANS;
  • otherwise voluntarily provides information to FANS.

2.2. Personal data may be collected electronically through www.fans.lv, e-mail and other digital communication channels and, where applicable, in paper form, for example in connection with returns, warranty or service requests and purchases in physical stores.

2.3. FANS may also automatically receive certain technical information when a person uses www.fans.lv, including information collected through cookies and similar technologies.

2.4. In certain cases, FANS may receive personal data from third parties involved in providing a service requested by the customer, for example payment service providers, delivery service providers or financing providers.

2.5. The data subject is responsible for ensuring that the personal information provided to FANS is accurate and up to date. If information relevant to an order or service changes, the data subject should inform FANS as soon as reasonably possible.

3. Personal data FANS may process

Depending on how a person interacts with FANS, the following categories of personal data may be processed:

3.1. Identification and contact information

  • name and surname;
  • telephone number;
  • e-mail address;
  • billing address;
  • delivery address.

3.2. Order and purchase information

  • products and services ordered or purchased;
  • order number;
  • order date and status;
  • purchase history;
  • delivery method and destination;
  • information relating to returns, exchanges and refunds;
  • information contained in receipts, invoices and other transaction documents.

3.3. Payment information

FANS may process information relating to a transaction, including:

  • payment amount;
  • selected payment method;
  • payment status;
  • bank account information where required for bank transfers or refunds;
  • transaction identifiers and related payment information.

Where payment card information is entered directly into a payment service provider's secure payment environment, FANS does not receive or store the customer's complete payment card details.

3.4. Customer account information

Where a customer account is available, FANS may process:

  • account identification information;
  • contact details;
  • delivery addresses;
  • order history;
  • account preferences and related information.

3.5. Customer service, warranty and service information

FANS may process:

  • correspondence with the customer;
  • information contained in complaints and requests;
  • photographs or documents submitted in connection with a claim;
  • proof of purchase;
  • warranty information;
  • product serial numbers where relevant;
  • information relating to product repairs, servicing and maintenance.

3.6. Financing and leasing information

Where the customer selects a financing, instalment or leasing option, FANS may process and transfer the information necessary to initiate and administer the relevant application.

Additional identification, financial or creditworthiness information may be collected directly by the financing provider in accordance with that provider's own privacy policy.

3.7. Marketing information

Where applicable, FANS may process:

  • e-mail address and other contact details;
  • newsletter subscription status;
  • marketing preferences;
  • consent records;
  • information about interaction with marketing communications.

3.8. Website and technical information

When www.fans.lv is used, FANS and its service providers may process technical information such as:

  • IP address;
  • device and browser information;
  • operating system;
  • website usage information;
  • session information;
  • cookie and similar technology identifiers;
  • pages viewed and interactions with the website;
  • referring website or source.

More information about cookies and similar technologies is provided in the Cookie Policy.

4. Purposes and legal bases for processing personal data

FANS processes personal data only where there is an appropriate legal basis.

4.1. Processing and fulfilling orders

Purpose: accepting and processing orders, receiving payments, arranging delivery, communicating about the order and fulfilling the purchase contract.

Legal basis: performance of a contract or taking steps at the customer's request before entering into a contract.

4.2. Payments and refunds

Purpose: processing payments, confirming transactions, administering refunds and preventing payment-related errors or fraud.

Legal basis: performance of a contract, compliance with legal obligations and, where applicable, FANS's legitimate interests in ensuring secure payment processing.

4.3. Delivery

Purpose: arranging and carrying out delivery of purchased goods.

Legal basis: performance of a contract.

4.4. Customer accounts

Purpose: creating and maintaining customer accounts, saving relevant account information and allowing customers to view or manage their purchases.

Legal basis: performance of a contract and/or FANS's legitimate interest in providing convenient customer services.

4.5. Customer service

Purpose: responding to questions, requests and other communications and maintaining information necessary to provide customer support.

Legal basis: performance of a contract or steps taken before entering into a contract and, where applicable, FANS's legitimate interest in providing effective customer service.

4.6. Returns, complaints, warranty and product service

Purpose: administering withdrawals, returns, product complaints, statutory consumer claims, manufacturer warranties, repairs and servicing.

Legal basis: performance of a contract, compliance with legal obligations and FANS's legitimate interests in establishing, exercising or defending legal claims.

4.7. Accounting and legal obligations

Purpose: accounting, tax administration, transaction documentation and compliance with other obligations imposed on FANS by law.

Legal basis: compliance with a legal obligation.

4.8. Security and fraud prevention

Purpose: protecting www.fans.lv, customer accounts, transactions, FANS systems and other users against fraud, misuse, unauthorised access and other security threats.

Legal basis: FANS's legitimate interests in maintaining the security of its business, Online Store, information systems and transactions.

4.9. Marketing

Purpose: sending newsletters, information about FANS products, special offers, promotions and other commercial communications.

Legal basis: the data subject's consent or another legal basis permitted under applicable law.

Where FANS has obtained a customer's e-mail address in connection with the sale of a product or service, FANS may, where permitted by law, use that e-mail address to provide information about similar FANS products or services, provided that the customer has not objected and is given a clear and free opportunity to opt out.

4.10. Website analytics and improvement

Purpose: understanding how www.fans.lv is used, improving its functionality, user experience and performance, and compiling website statistics.

Legal basis: consent where required for the use of analytics or other non-essential cookies and similar technologies.

5. Payment processing

5.1. Online payments at www.fans.lv are processed using payment solutions provided by “Swedbank” AS.

Where necessary for processing an online payment, relevant transaction information is transferred to:

“Swedbank” AS
Registration No.: 40003074764
Balasta dambis 15, Rīga, LV-1048, Latvia

5.2. Depending on the payment method selected by the customer, information may also be processed by the customer's bank, payment system or another payment service provider involved in executing the transaction.

5.3. Payment service providers process personal data in accordance with the legal obligations and privacy terms applicable to them.

5.4. FANS does not receive or store complete payment card details where these details are entered and processed directly within the secure environment of the payment service provider.

6. Recipients of personal data

6.1. FANS does not disclose personal data to third parties except where this is necessary for the purposes described in this Privacy Policy, required by law or otherwise legally permitted.

6.2. Depending on the service used, personal data may be shared with the following categories of recipients:

  • payment service providers and banks;
  • delivery and logistics providers, including Venipak, Omniva and other carriers selected for the customer's order;
  • financing, instalment and leasing providers;
  • IT, website hosting and e-commerce service providers;
  • customer support and communication service providers;
  • accounting and financial service providers;
  • marketing and communication service providers where applicable;
  • professional advisers such as lawyers, auditors or consultants where necessary;
  • public authorities, courts, law enforcement authorities or other competent institutions where disclosure is required by law;
  • Shopify and related e-commerce, hosting and technical service providers used to operate www.fans.lv.

6.3. FANS provides third parties only with the personal data reasonably necessary to perform the relevant service.

6.4. Where third-party service providers process personal data on behalf of FANS, FANS requires them to provide appropriate protection for the personal data in accordance with applicable data protection requirements.

6.5. Where another recipient processes personal data as an independent controller, that recipient processes the information according to its own privacy policy and legal obligations.

7. Anonymous and statistical information

FANS may use statistical or aggregated information to analyse the operation and use of www.fans.lv, customer trends and business performance.

Where such information has been irreversibly anonymised so that an individual can no longer be identified, it is no longer considered personal data under the GDPR.

8. Storage of personal data

8.1. FANS stores personal data only for as long as necessary for the purpose for which it was collected or for as long as required by applicable law.

8.2. In determining the retention period, FANS takes into account:

  • the duration of the contractual relationship;
  • the nature and purpose of the personal data processing;
  • statutory accounting and tax requirements;
  • consumer protection and warranty obligations;
  • applicable limitation periods;
  • the need to establish, exercise or defend legal claims;
  • consent status and objections submitted by the data subject.

8.3. In particular:

Order, payment and transaction data
is stored for as long as necessary to fulfil the transaction and subsequently for the period required by accounting, tax and other applicable laws.

Accounting source documents are generally retained for at least five years, where required by Latvian accounting legislation.

Return, complaint, warranty and service information
is stored for the period necessary to process the relevant request and thereafter for as long as reasonably necessary in connection with statutory obligations or potential legal claims.

Customer account information
is stored while the account remains active. If the account is deleted, information that FANS is legally required to retain, such as transaction and accounting information, may continue to be stored for the applicable statutory period.

Marketing information
is processed until the consent is withdrawn, the person objects to further direct marketing or the relevant marketing purpose otherwise ceases to apply. FANS may retain limited information about the consent or opt-out where necessary to demonstrate compliance with legal requirements.

Website technical and security information
is stored for the period reasonably necessary to maintain website security, investigate incidents and ensure proper functioning of the Online Store, subject to the retention periods applicable to the relevant systems and service providers.

8.4. Personal data may be retained for a longer period where this is necessary to comply with a legal obligation or to establish, exercise or defend a legal claim.

8.5. When personal data is no longer required, it is deleted, anonymised or otherwise securely disposed of.

9. Direct marketing

9.1. FANS may send newsletters, special offers, information about products, promotions and other marketing communications where the recipient has provided the necessary consent or where such communication is otherwise permitted by applicable law.

9.2. The recipient can opt out of marketing communications at any time:

  • by using the unsubscribe link included in the respective marketing e-mail; or
  • by contacting efans@fans.lv.

9.3. Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

9.4. Transactional communications relating to an order, payment, delivery, return, warranty request or other service requested by the customer are not marketing communications and may continue to be sent where necessary to provide the relevant service.

10. Cookies and similar technologies

10.1. www.fans.lv uses cookies and similar technologies to enable and improve the operation of the website.

10.2. Cookies may be used, depending on the customer's preferences, for purposes including:

  • ensuring essential website functionality;
  • maintaining the customer's session and shopping cart;
  • remembering website preferences;
  • improving the operation and usability of www.fans.lv;
  • measuring website usage and compiling statistics;
  • analytics;
  • advertising and marketing optimisation.

10.3. Cookies that are strictly necessary to provide a service requested by the user may be used without consent where permitted by law.

10.4. Analytics, advertising, marketing and other non-essential cookies are used only where the required consent has been obtained.

10.5. Users may manage their cookie preferences through the cookie settings available on www.fans.lv.

10.6. Further information about the types of cookies used, their providers, purposes and retention periods is provided in the Cookie Policy.

11. Security of personal data

11.1. FANS implements appropriate technical and organisational measures designed to protect personal data against:

  • unauthorised access;
  • accidental or unlawful destruction;
  • loss;
  • alteration;
  • unauthorised disclosure;
  • other unlawful processing.

11.2. www.fans.lv uses an encrypted connection for the transmission of information between the user's device and the website.

11.3. Access to personal data is limited to employees, representatives and service providers who require access for the performance of their duties or services and who are subject to appropriate confidentiality and data protection requirements.

11.4. Payment information processed directly by external payment service providers is protected in accordance with the security requirements applicable to the respective provider.

12. Transfers of personal data outside the European Economic Area

12.1. Some of FANS's service providers or their subprocessors may process personal data outside the European Economic Area (EEA).

12.2. Where personal data is transferred outside the EEA, FANS ensures that the transfer is carried out in accordance with the GDPR and that an appropriate transfer mechanism or safeguard is in place.

Such safeguards may include:

  • a European Commission adequacy decision;
  • Standard Contractual Clauses approved by the European Commission;
  • another lawful transfer mechanism provided by the GDPR.

13. Rights of the data subject

Depending on the circumstances and the applicable legal requirements, a data subject has the right to:

  • access their personal data and receive information about its processing;
  • rectify inaccurate or incomplete personal data;
  • request the erasure of personal data where the applicable conditions are met;
  • request the restriction of processing;
  • object to processing based on legitimate interests;
  • object at any time to the processing of personal data for direct marketing purposes;
  • receive personal data in a structured, commonly used and machine-readable format and request data portability where applicable;
  • withdraw consent at any time where processing is based on consent;
  • lodge a complaint with a supervisory authority.

These rights are not absolute and may be restricted where FANS has a legal obligation or other lawful basis to continue processing the relevant personal data.

14. Exercising data protection rights

14.1. To exercise data protection rights or ask a question about personal data processing, the data subject may contact FANS at:

E-mail: efans@fans.lv
Address: Garozes iela 1, Rīga, LV-1004, Latvia

14.2. FANS may request additional information where reasonably necessary to verify the identity of the person submitting the request and to protect personal data against unauthorised disclosure.

14.3. FANS will respond to a data subject request within the period prescribed by the GDPR. In general, a response is provided within one month of receiving the request. Where permitted by the GDPR, this period may be extended depending on the complexity and number of requests, and the data subject will be informed accordingly.

15. Right to lodge a complaint

If a data subject considers that FANS has processed their personal data unlawfully or has otherwise infringed their data protection rights, they are encouraged to contact FANS first so that the matter can be investigated.

The data subject also has the right to submit a complaint to:

Data State Inspectorate of Latvia
Elijas iela 17
Rīga, LV-1050
Latvia

The current contact information and procedure for submitting a complaint are available on the Data State Inspectorate's website at www.dvi.gov.lv.

16. Changes to the Privacy Policy

FANS may amend this Privacy Policy where necessary due to changes in personal data processing, the operation of www.fans.lv, services used by FANS or applicable legal requirements.

The current version of the Privacy Policy is published on www.fans.lv.

Where changes materially affect the way FANS processes personal data, additional notice will be provided where required by applicable law.

Last updated: 7 September 2026